While most companies in the academic writing industries make promises of returning the money you have spent if you are not satisfied with your order, very few of them will keep this promise.
However, this is not the case at www.essaycrackers.com. Unlike most other academic assistance companies, we always keep our promise of refunding the customers if they are not satisfied.
We have a very detailed Money Back Guarantee policy that allows you to request and receive a refund at any time if you are not satisfied with the service delivered or if anything goes wrong with your order.
Our Money Back Guarantee aims to secure the interests of all our clients and it covers all possible problems that may be encountered during any stage of the order process. Some of these problems include:
you can choose to cancel your order at any time, unless the paper you had requested is completed and delivered to you within the agreed deadlines. If your order has not been assigned to any writer by the time of the cancellation, you will receive a full refund. However, if the order has already been assigned to the writer, you can claim a certain percentage of refund depending on the amount of time that has passed since the order was assigned to the writer. This will help in ensuring that the writers receive compensation for the work they have already completed.
If by any chance you end up paying for the same order twice, do not hesitate to get in touch with us and request for a refund. To get your refund, you just need to forward both receipts to us and the extra money that had been charged will be refunded to you within the shortest time as possible.
Sometimes a mistake can happen and you end up placing two identical orders. Immediately you notice you have made such a mistake, you should get in touch with us as soon as possible and explain the situation. However, it is your responsibility to ensure that you cancel any orders you do not need before a writer is assigned to them, otherwise they will be considered to be regular orders and applicable charges will be incurred. In such a case, the standard refund procedures as outlined in (1) above will apply.
If for some reason a paper you have requested is delivered after the original deadline, you have the right to ask for a recalculation of the price, which will be done according to the deadline of the delivery. After the recalculation, the difference in price will be refunded back into your account.
If the paper is delivered late and you decline to approve it, you will be eligible for a full refund since you might not the paper anymore. However, a lateness refund cannot be given if the delay occurred due to late upload of materials on your part.
Lateness refund and recalculation of the prices do not apply to revisions since deadlines for revisions are set separately. However, you are eligible for a refund if the revision of your paper is submitted after the agreed deadline.
If you are not completely satisfied with the paper delivered to you, you can request for a free revision, a new writer to be assigned to you or accept the paper and revise it yourself. If you choose to revise the paper by yourself, you are eligible for a partial refund. However, you must provide strong reasons in addition to the revised version of your paper to support your claim.
To request for a partial refund, you should contact our support team and provide them with the necessary information for them to assist you. A dispute will be opened, after which you will be required to provide supporting evidence for the refund to be approved. If you fail to provide the necessary evidence within the required time, the dispute will be canceled, and no refund will be issued.
If you are completely dissatisfied with the paper delivered to you, you can decline to approve it and request for a full refund. In such a case, the paper created will immediately be posted online for commercial purposes. You will then be required to provide strong reasons and any other supporting evidence you may have to back your claim. Immediately supporting evidence is provided, the Dispute’s Department will award you up to 100% refund at their discretion. If you fail to provide the necessary information within the required time, the dispute will be cancelled and no refund will be issued.
When a paper is delivered to you, you will be required to approve the order within the specified time. The approval time is calculated from the time the last version of your paper is uploaded for you. If you fail to approve the paper or request for a revision within the specified time, the paper will be approved automatically by the system. From the time the order is approved, you will have 14 days to request for a refund, after which no refund will be issued. However, you will only be eligible for a partial refund.
While customers have the right to request and receive a refund, these requests are very rare due to the high satisfaction rate our company enjoys.
Nonetheless, any refund request from the customers is processed within the shortest period.